What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. We also accept PayPal, Google Checkout, checks, and money orders. Please contact us if you'd like to order using a purchase order.
I'd like to pay by check. Where should I send it?
Please make your check out to: Hanging Mobile Concepts, LLC
Our mailing address is:
Hanging Mobile Concepts, LLC
1811 NW Couch Street, Suite 508
Portland OR 97209
Once your check arrives, we'll ship your mobile asap.
We won't share your personal info with anyone. Ever.
We won't e-mail you junk you don't want.
Our web site is safe and secure.
How do I return a mobile?
If you'd like to request a return or exchange, please contact us. You may return your item for in-store credit OR refund it for your purchase price, minus a 10-percent restocking fee. We waive the restocking fee on items over $100. Custom mobiles and custom-painted items are not eligible for returns. To receive a refund, you must contact us within 30 days after your mobile was received.
Your returned mobile must be in re-sellable condition. Refunds will NOT given on items that were damaged in the return shipping process. To prevent damage en route, please package your items carefully.
Help! My mobile arrived damaged!
Contact us to request a replacement.
When will my order ship?
Many orders ship the next business day. Each product provides an estimated shipping timeframe. But bear in mind, we try to ship items as efficiently as possible, so items may ship separately or from different locations than specified on the product page.
Custom orders and handmade mobiles from certain artists, including Moon-Lily, Q3, Steve DeSpirito, and Ekko Mobiles, may take a bit longer to ship. If you need one of these mobiles in a hurry, be sure to contact us via phone or e-mail to discuss your timeframe.
How much will shipping cost?
$1 - 34.99: $4.95
$35 13 49.99: $6.95
$50 - 99.99: $9.95
$100 - 199.99: $12.95
$200 - up: $15.95
I don't live in the United States. Do you ship internationally?
Yes, we ship just about everywhere. Of course, it's up to you to provide an accurate address, and we can't guarantee delivery once it's left the US. But we have a pretty good track record. Please note that shipping prices do not include taxes, duties, or customs fees.
International orders ship via USPS priority, so once your order ships, we'll provide a tracking number in the "customer care" section of our web site.
Here are our shipping rates to Canada:
Here are our shipping rates to all other international destinations:
How can I view the status of my order?
Go to the Customer Service and type in the confirmation number you received via e-mail. Or visit the Account History page to see your order history and account information.